Refund policy

Returns and refunds

We want you to be happy with everything you buy from Tonik Collective. This policy sits alongside your legal rights and does not replace them.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of the day you receive it. Let us know at ryan@tonikcollective.co.uk, then return the goods to us within 14 days of telling us. We will refund the full price of the goods, plus our standard outbound delivery charge, within 14 days of receiving them back. Items must come back unused and in their original packaging, with any seals intact.

Sealed cosmetics and personal care items

Many of the products we sell are cosmetics or personal care items sealed for hygiene reasons. If a seal has been broken after delivery, that item is excluded from the right to cancel and cannot be returned unless it is faulty. This is a standard exception under the Consumer Contracts Regulations and applies to soaps, creams, shampoos, conditioners and similar products.

Faulty, damaged or incorrect items

If something arrives faulty, damaged or is not what you ordered, contact us within 30 days and we will put it right with a replacement or a full refund, including delivery costs. You will not pay to return a faulty item. Please send a photograph where you can, as it helps us resolve things quickly.

This does not affect your rights under the Consumer Rights Act 2015, including your right to a repair, replacement or refund for goods that are not of satisfactory quality, fit for purpose or as described.

Return postage

For change of mind returns, you pay the cost of sending the goods back to us. We recommend a tracked service, as the parcel remains your responsibility until it reaches us. For faulty or incorrect items, we cover the return cost.

How to return something

Email ryan@tonikcollective.co.uk with your order number and what you would like to return. We will confirm the return address and the next steps. Please do not send anything back before contacting us.

Refunds

Refunds go back to the original payment method. Once we have processed a refund it usually reaches your account within 5 to 10 working days, depending on your bank or card issuer.

Contact

Tonik Collective Ltd, 6A Aberdale Road, Polegate, East Sussex, BN26 6JH, United Kingdom. Email ryan@tonikcollective.co.uk.